Homeowner Reviews

Most Recognized Builder in Customer Experience

At The New Home Company, we're committed to building a better experience, a better home, a better life. From leading design to best-in-class quality, we are honored to receive consistent recognition from our homeowners through Eliant - the homebuilding industry's most trusted independent survey company for over 30 years. The New Home Company is proud and humbled to have received “The Eliant” award, for a third consecutive year. This acknowledgment, along with several other awards won, provides further credence to NEW HOME’s position as the nation’s most recognized builder in customer experience.

Read real homeowner reviews about The New Home Company below.

Stories From Home

View Videos

02/25/23

"It was an easy process and when we moved in the team was super helpful!"

- Ricky Y.,

Homeowner at Centella in Estrella

93%

Customer
Satisfaction

02/10/23

Pros: "The team was able to meet our desired move-in date prior of 2022; We appreciate the ability to do minor customization to the floor plan; The quality of finishes and design options to customize; When able to talk or walk with the team things were great and communication lines were open, they assisted on making sure concerns were addressed. All sub-contractors we interacted with were phenomenal in helping us through questions or things that needed to be addressed. Appreciated the ability to do the detailed walk-throughs prior to drywall and closing, the team was super detail oriented in the process.

Cons: Almost zero proactive communication from our sales representative. When we tried to ask questions or get clarity on topics, we would need to email, followed by text to still often receive no communication back. This was very disappointing as we were told during the sales process we would be receiving at a minimum biweekly updates on progress next steps, schedule and that never occurred. Front yard landscaping needs to be resolved."

- John T.,

Homeowner at Wild Plum

80%

Customer
Satisfaction

01/24/23

"Everything and everyone has been amazing meeting and helping us with our requests and problems as they arise."

- Mark L.,

Homeowner at Gold Hill at Russell Ranch

100%

Customer
Satisfaction

01/23/23

"The team was awesome! Any concerns were address in a timely manner!! The team is great and knowledgeable."

- David Y.,

Homeowner at Painted Prairie

100%

Customer
Satisfaction

01/22/23

"I didn't have any issue with the contract, but when we moved in me and my wife still needed to clean the house, specially some of the dried paint tiny paint splashes on the carpet and front door which is difficult to clean."

- Tommy T.,

Homeowner at The Cottages at Eureka Grove

87%

Customer
Satisfaction

01/22/23

"The team was fantastic with the entire purchasing experience from the first phone call until we closed. They promptly answered every question and concern, and truly made us feel like family. They are great faces of the company."

- Micah H.,

Homeowner at Waypointe at River Islands

90%

Customer
Satisfaction

01/01/23

"I loved that I was able to visit my home weekly to see the progress made. I also like that my home was finished by the projected time with no delays."

- Tristan M.,

Homeowner at Lincoln at NUVO Parkside

100%

Customer
Satisfaction

01/01/23

"Quick move-in was a big thing for us since we are moving from a different state, and TNHC provided that easy fast transaction. There are some minor flaws of the house when we moved in, but everything was taken care off."

- John Lester S.,

Homeowner at Centella in Estrella

100%

Customer
Satisfaction

12/23/22

"Communication was great."

- Kawaljeet K.,

Homeowner at NUVO Artisan Square

100%

Customer
Satisfaction

12/10/22

"The mailboxes not being set up was stressful, but I have been happy otherwise!"